When you use Limo, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.
This notice applies to users of Limo services in Qatar, including users of Limo apps, websites, features, or other services.
This notice describes how Limo and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the Qatar. This notice specifically applies to:
Riders: individuals who request or receive transportation, including those who receive transportation requested by another individual
Drivers: individuals who provide, or submit applications to Limo to provide, transportation individually or through partner transportation companies
This notice also governs Limo other collections of personal data in connection with Limo services All those subject to this notice are referred to as “users” in this notice.
Our data practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places.
B. Data controller and transfer
Limo are the data controllers for the personal data collected in connection with use of Limo services in the Qatar.
Limo is the data controller for the personal data collected in connection with use of Limo services anywhere else.
Questions, comments, and complaints about Limo data practices can be submitted.
III. Data collections and uses
A. The data we collect
Data provided by users to Limo, such as during account creation
Data created during use of our services, such as location, app usage, and device data
Data from other sources. This includes:
User feedback, such as ratings, feedback, or compliments.
Users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s personal data from that user.
Limo account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts. This includes owners of Limo for Business accounts.
Users or others providing information in connection with claims or disputes.
Insurance, vehicle, or financial services providers for drivers.
Publicly available sources.
Marketing service providers.
This includes using the data to:
Create and update users’ accounts.
Verify drivers’ and delivery partners’ identity, background history, and eligibility to work.
Enable transportation, deliveries, and other services.
Offer, process, or facilitate payments for our services.
Offer, obtain, provide, or facilitate insurance, vehicle, invoicing, or financing solutions in connection with our services.
Track and share the progress of rides or deliveries.
Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:
Screening riders, drivers, and delivery partners before enabling their use of our services and at subsequent intervals, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe drivers and/or riders.
In certain regions, using information derived from driver’s license photos, and other photos submitted to Limo, for safety and security purposes. This includes Limo Real-Time ID Check feature, which prompts drivers and delivery partners to share a selfie before going online to help ensure that the driver or delivery partner using the app matches the Limo account we have on file. This also includes comparing photographs that we have on file against photographs (i) of other users to prevent identity-borrowing, and (ii) from public databases to verify user identity.
Using device, location, profile, usage, and other data to prevent, detect, and combat fraud or unsafe activities.
Customer support. Limo uses the information we collect (including recordings of customer support calls with notice to and the consent of the user) to provide customer support, including to:
Direct questions to the appropriate customer support person
Investigate and address user concerns
Monitor and improve our customer support responses and processes
IV. Choice and transparency
Limo enables users to access and control the data that Limo collects, including through:
In-app ratings pages
Limo also enables users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that Limo restrict its processing of user personal data.
A. Privacy settings
Settings menus in the Limo app for riders give them the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from Limo. Information about these settings, how to set or change these settings, and the effect of turning off these settings is described below.
Limo uses riders’ device location services to make it easier to get a ride whenever they need one. Location data helps improve our services, including pickups, navigation, and customer support.
C. Ratings look-up
After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders.
This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders. Riders can see their average rating in the main menu of the Limo app. Drivers can see their average rating after tapping their profile photo in the Limo Driver app.
V. Updates to this notice
We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Limo apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.
Questions, comments, and complaints about Limo.